FAQs

Do I need an account to make purchases?
Yes, you need to register for an account to start your first purchase with us. This facilitates subsequent purchases, and helps you track order status. If you haven’t created an account, click here to create one now.

Why is an item Temporarily Unavailable?
This item has been placed in someone else’s shopping bag, and will remain reserved for up to 30 minutes.

Will an item be restocked?
We do our best to bring back popular designs. You may wish to leave down your e-mail address to get first dibs when the item is re-stocked.

How do I use my discount code?
From your shopping bag page (top right corner), type in your discount code, and click Add. Please note that we are unable to retroactively apply discount codes.

Can I amend or cancel my order after confirming it?
Sorry, confirmed orders cannot be amended or cancelled.

I’ve received a defective item. What should I do?
Sorry for sending you a defective item! Please email info@goldtone.com.my with your order number, and a photograph of the defect. Postage will be reimbursed for all items deemed defective. All items mailed back must be unworn, unwashed, unaltered, and with its tags intact. If the replacement piece is no longer in-stock, store credit or refund will be issued.

*Minor variations in measurement (within 0.8 inches) is not considered a defect. Colors may appear slightly different in reality due to studio lighting conditions, or variances in computer screens calibration. We do however strive to ensure that screen colors are true to life, as much as possible.

When will I receive my parcel?
We’ll need 1-2 working days to pack and dispatch your order to GD Express, our logistics partner.
Delivery time is 1-4 working days, depending on the area:-
Standard Courier. 1-3 working days. Free for local orders!

Tracking – Please use http://www.gdexpress.com/malaysia/e-tracking to track order status.

Will there be an additional charge for re-delivery?
If there be a third failed delivery attempt, you may incur an additional delivery charge.

Do you ship internationally?
Yes! We require 1-2 working days to pack and dispatch your parcel.

Weight (kg) SouthEast North East Oceania Rest of the World
0.5 below RM50 RM60 RM100 RM150
0.6-0.9 RM70 RM80 RM120 RM200
1.0-1.9 RM90 RM100 RM140 RM250
Above 3 RM110 RM120 RM160 RM300

*SouthEast (delivery takes 1-4 working days): Singapore, Indonesia, Thailand, Philippines,
Cambodia, Brunei, Laos
*North East (delivery takes 1-4 days): Myanmar, Hong Kong, Macau, Taiwan ,Japan, China
*Oceania (delivery takes 3-5 working days): Australia and New Zealand
*Rest of the world (delivery takes 3-7 working days): All other countries not mentioned above.

I haven’t received my parcel. Who do I contact?
Please use GDEX e-tracking(local) / poslaju.com.my (international) to find out why delivery might have been delayed. Otherwise, please email info@goldtone.com.my